Practice Management

Victoria Turner

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.



The administrators are responsible for the daily paperwork and prescriptions to be processed.  They also arrange the Patient Participation Group meetings, manage the noticeboards and the Practice Website.


Kirsten, Georgina, Hayley, Andrea, Matthew, Paula, Melissa, Caroline, Eva and Fran


Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They are trained to direct you to the most appropriate clinician and may ask you a few general questions to ensure you are promptly signposted to the correct member of staff. They can provide basic information on services and advise if results are back and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.


Georgina, Hayley and Matthew

Responsible for processing medical forms for outside agencies, private letters, referrals via e-Referral Service, along with other general secretarial duties.

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