Denise, Jill, Chris, Emma R, Emma G, Georgina, Hayley, Rachel, Matthew and Paula
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They are trained to direct you to the most appropriate clinician and may ask you a few general questions to ensure you are promptly signposted to the correct member of staff. They can provide basic information on services and advise if results are back and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.